At Tulua, we want you to love your purchase and feel confident in your choice. If for any reason you need to return or exchange an item, we are here to help! Please review our return and exchange policy below for details.

Size Exchanges

If your item doesn’t fit quite right, we’re happy to offer size exchanges free of charge. Simply contact us through the Contact Us page and let us know whether you need to size up or down. We’ll guide you through the process and ensure you receive the perfect fit.

Returns

We accept returns within 30 days of delivery. To initiate a return, fill out the form on our Contact Us page, and we’ll provide you with a return label. Please ensure that the item is unworn, unwashed, and in its original packaging.

Important:Every item comes with a "Do Not Remove" tag. If we receive the returned item and the tag has been removed, we regret that we will not be able to accept the return.

A Note on Mindful Shopping

While we’re committed to making returns and exchanges convenient for you, we also believe in the importance of mindful shopping. Each shipment contributes to our environmental footprint, and we’re dedicated to reducing it wherever possible. To help you make the best decision upfront, our team is always available to answer any questions or provide guidance before you make a purchase. Together, we can minimize unnecessary returns and work toward a more sustainable future.

Thank you for supporting our mission and for shopping consciously with Tulua. If you have any questions or need assistance, don’t hesitate to reach out to us!

We understand how exciting it is to await your Tulua package! Here are a few ways you can easily check the status of your order:

Check Your Account Page

Log in to your Tulua account to view your order history and current order status. All updates, including processing, shipping, and delivery details, will be displayed there.

Email Updates

After placing an order, you’ll receive email notifications with order confirmation and shipment details. Once your order has shipped, you’ll receive a tracking number to monitor your shipment’s progress in real time.

• Use the tracking link provided in your email for the most up-to-date information on your shipment.
• If you placed your order as a guest, you can still track your order by using the tracking number emailed to you.

Contact Us for Assistance

If you have any questions or encounter any issues with your order, our team is here to help! Simply fill out the form on our Contact Us page, and we’ll get back to you promptly. We’re committed to ensuring a smooth and transparent shopping experience.

At Tulua, we strive to ensure your orders are delivered promptly and securely. Here’s everything you need to know about our shipping and delivery process:

Shipping Options

We offer the following shipping options for your convenience:

• Standard Shipping: Delivery within 5-7 business days.
• Expedited Shipping: Delivery within 2-3 business days.
• Overnight Shipping: Next-business-day delivery for orders placed before 12 PM (ET).

Shipping timelines are estimates and may vary depending on your location and external factors.

Shipping Rates

We are excited to have you as part of our community and we are offering free standard shipping on ALL orders nationwide!

Order Processing Time

Orders are typically processed within 1-2 business days. Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

Delivery Locations

We currently ship only within the United States. For updates on international shipping availability, please check back periodically or contact our customer service team.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress on the carrier’s website.

Delivery Issues

If you experience any issues with your delivery, such as a delayed, lost, or damaged package, please contact us via the Contact Us page. We will work closely with the carrier to resolve the issue promptly.

Additional Information

• Deliveries are made on business days (Monday through Friday, excluding public holidays).
• Please ensure your shipping address is accurate and complete to avoid delays.
• If an order is returned to us due to an incorrect address, additional shipping charges may apply for re-delivery.

For further questions or assistance, feel free to reach out to our customer service team. We’re here to help!

At Tulua, we aim to provide a secure and seamless shopping experience. Here is everything you need to know about payments when shopping with us:

Accepted Payment Methods

We accept the following payment options:

• Credit/Debit Cards:Visa, Mastercard, American Express, and Discover.
• PayPal:Use your PayPal account for a fast and secure checkout.

Payment Security

We prioritize your security and use industry-standard encryption and secure payment gateways to process all transactions. Your payment details are never stored on our servers, ensuring complete safety.

Promo Codes and Discounts

If you have a promo code, you can enter it during checkout in the designated field. The discount will be applied to your order total before payment. Please note:

• Promo codes cannot be applied to past orders.
• Only one promo code can be used per transaction.

Currency and Pricing

All prices are listed in USD. As we currently ship only within the United States, there are no additional currency conversion fees or variations.

Payment Issues

If your payment is declined, please:

• Check your card details and ensure sufficient funds are available.
• Contact your bank to verify there are no restrictions on online transactions.
• Try an alternative payment method.

If the issue persists, please contact us through the Contact Us page, and we’ll be happy to assist you.

Taxes and Duties

For domestic orders, applicable taxes will be calculated and displayed at checkout.

Refunds and Payment Reversals

If a return is approved, the refund will be processed back to your original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider

For further assistance, feel free to reach out to our support team via the Contact Us page. We’re always here to help!